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FAQ

Frequently asked questions

Everything readers most often ask us, in one place. Can't find your answer? Contact our team.

About This Resource

Is VistaCasinoReview a wagering operator?

No. VistaCasinoReview is an independent editorial resource. We do not accept deposits, process wagers, or hold customer funds. We review brands that are licensed to do so, and we are not regulated as a wagering operator ourselves.

Who is this resource for?

VistaCasinoReview is intended exclusively for adults aged 18 and over who are located in the United Kingdom. If you are under 18, please leave this resource now.

How do you choose which brands to cover?

We start from the public UK Gambling Commission register. A brand only reaches a full review once we've confirmed its current licence status, read its terms, and tested its account and payment process ourselves.

Do you cover every UK-licensed brand?

No. We deliberately keep our roster small so every review is hands-on rather than a rewritten summary. We're adding brands gradually as our editorial team completes each review.

Licensing & Trust

How can I check a brand's licence myself?

Every review links directly to that brand's entry on the official UK Gambling Commission public register at gamblingcommission.gov.uk. We encourage you to check it before signing up anywhere.

What happens during identity verification (KYC)?

UK-licensed brands are required to confirm your age and identity, usually before your first withdrawal. This typically involves a photo ID and sometimes a proof-of-address document. It's a standard, legally required step, not a red flag.

What if I have a dispute with a reviewed brand?

VistaCasinoReview cannot resolve disputes with a brand directly, since we are not the operator. UK-licensed brands are required to offer a free Alternative Dispute Resolution (ADR) service — details are published in that brand's own terms, and the Gambling Commission's website explains the process.

How We Make Money

Do brands pay you for a good review?

No. Ratings are set by our editorial team and cannot be purchased. Some reviewed brands do pay us a referral fee if a reader signs up through our link — see our Advertising Disclosure for the full picture.

Does clicking your links cost me anything extra?

No. Any referral fee we may receive is paid by the brand, not you, and never changes the price or terms you're offered.

Safer Wagering

What is GAMSTOP and how do I use it?

GAMSTOP is the UK's free self-exclusion scheme covering all Gambling Commission-licensed brands. Registering at gamstop.co.uk blocks new accounts across participating brands for a period you choose.

Where can I get free support if my wagering feels out of control?

BeGambleAware (begambleaware.org) offers free, confidential advice, and Gamblers Anonymous UK (gamblersanonymous.org.uk) runs free peer-support meetings across the UK. Both are linked in our footer on every page.

Cookies & Privacy

What cookies does this resource use?

We use essential cookies to run the resource and optional analytics cookies to understand visitor traffic. You can accept or reject optional cookies from the pop-up shown on your first visit, or any time via our Cookie Policy.

Do you sell my personal data?

No, we do not sell personal data. See our Privacy Policy for full detail on what we collect and why.